This document governs your use of the Hemera platform and services.
Hemera ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a user of our platform.
We collect information you provide directly including your full name, email address, phone number, home address and payment details when you create an account or place an order. We also collect usage data including how you interact with the app, order history, pickup schedules and subscription activity.
We use your information to process and fulfill your orders, manage your subscription, assign riders, communicate order status and process payments. We may also use your contact details to send service updates, reminders and promotional communications which you can opt out of at any time.
We do not sell your personal information to third parties. We share necessary information only with vetted laundry partner shops to fulfill your order, riders assigned to your pickup and delivery, and payment processors to complete your transactions. These parties are bound by confidentiality obligations and may not use your data for any other purpose.
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or disclosure. However no digital platform can guarantee absolute security and you use our service at your own risk.
We retain your personal data for as long as your account is active or as required to provide our services. You may request deletion of your account and associated data at any time by contacting our support team.
You have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data, and withdraw consent for marketing communications at any time.
Our platform may use cookies and similar technologies to improve your experience. You can manage cookie preferences through your device settings.
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.
For privacy-related questions or requests, contact us through the Contact Us section or the Hemera app.